She calls the payer, sits on hold, and only rings you when a human picks up.
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00:00
Payer
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Claim
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Reason for call
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DEMO● real call to your phonesynthetic data · zero PHI
Runs against Synthetic Mutual, a practice insurer we control (call the practice line and you'll hear the menu).
When Holly reaches a human she sends a real text and places a real call to your cell — that handoff is live.
The on-screen payer hold is simulated here; the full build places a real outbound call to the payer and listens for a human.
Built for AutomatedRCM by Laureen Nicholson · learningaiwithlaureen.com